Returns, Exchanges & Refunds.
Hey Maricca Fam! We’re sorry to hear that you’d like to return or refund your item. To ensure a smooth process, please follow the steps below.
Returns
How long do I have to request a return?
The return period starts the day our courier confirms delivery at your address. From that day, you have 4 days to request a return.
Example:
- Day 1: Courier drops off parcel
- Days 1 - 4: Eligible to request a return
- Day 5: Return period ends; purchase is complete
What makes my order eligible for a return?
Your item must be:
- In the same condition you received it: unworn, unused, with tags
- In its original packaging
- Accompanied by the packing slip included in your parcel
Reasons that are not valid for a return
- Change of mind about purchasing: Product info and shipping terms are fully listed on the product page. By purchasing, you confirm the item suits your lifestyle and that you are completely satisfied with all terms stated.
- Dislike of colour: You may only request for an exchange if the colour isn’t what you expected in real life.
- Dislike of design: All features are already displayed in the product listing. Purchasing confirms your acceptance of the product as described.
Please note: We reserve the right to refuse any exchange/refund if we determine that the policy is being misused.
How do I return my item?
Contact us via email at itsmaricca@gmail.com and an online sales advisor will guide you through the return process.
Important: Returns will only be accepted after our staff receives and inspects the item. If approved, your refund will be processed to your original payment method. Refunds typically take 1–8 business days, depending on your bank.
Note: Items sent without following the official returns process will not be accepted and will be returned to you by the courier.
Questions? Reach out via itsmaricca@gmail.com and we’ll gladly help.
Damages, Defects & Wrong Items
Please inspect your order upon receipt. If there’s an issue, contact us immediately via
Email: itsmaricca@gmail.com
Instagram DM: @bymaricca
An online sales advisor will assist you and ensure the matter is resolved.
Exceptions / Non-Returnable Items
- Custom or personalised orders
- Collaborative collections
- Items from defect sales or marked “no returns/no refunds” on the product page
Please contact us if you’re unsure about your item.
Exchanges
To request an exchange, contact us via email or Instagram DM. An online sales advisor will guide you through the process.
Refunds
Once your returned item passes inspection, we’ll notify you and process your refund to the original payment method. Refunds usually appear within 1–8 business days.
If more than 15 business days have passed since your return was approved, please contact us at itsmaricca@gmail.com
.
Contact Us
For any questions about your order or our policies, reach out anytime via:
Email: itsmaricca@gmail.com
Instagram DM: @bymaricca
